Comprehensive List of Workshop Topics

Our comprehensive list of over 26 workshops topics (and growing) makes it easy for you find something that will help develop your people’s public sector careers. And if you need a topic that’s not on this list , let us know and we’ll look into providing you with a customized workshop to suit your needs.

Supervisory, Management, And Leadership

1. The Effective Municipal Leader
2. Communicating As a Municipal Leader
3. Attitude Sets the Tone in a Municipal Setting
4. Feedback To/From Municipal Personnel
5. Managing Your Time In A Municipal Environment
6. Making Your Leadership Style Work For You
7. Strategic Goal-Setting
8. Building a High-Performance Customer Service Team
9. Ethical Excellence in the Public Sector
10. Building a Strong Municipal Team
11. Effective Municipal Performance Evaluations
12. Visionary Leadership Succession Planning
13. Making Change Work For You and Your Team

Customer Service

1. Communication Excellence in the Public Sector
2. Customer Service Excellence in the Public Sector
3. Dealing with Angry Citizens and Difficult People
4. Teaming Up To Better Serve The Citizens
5. Telephone Customer Service
6. Customer Service Combo (#1, 2, 3, and 4 combined and condensed)
7. Internal Customer Service—AKA-Getting Along with Your Co-Workers

Specialized Workshops On Timely Topics

1. The Exceptional Municipal Assistant
2. Building, Planning, Zoning, Permits, Code Enforcement
3. Managing Anger and Reducing Stress in a City Environment
4. Conflict Resolution
5. Life-Family-Work Balance
6. Eliminating Harassment and Discrimination
7. Making Change Work For You (For Front-Line Employees)